Enhancing Delivery of Services Steering Committee Overview

Mission Statement

The mission of the Steering Committee was to identify and recommend ways in which we as the Department could more effectively provide services to our clients.

We wanted to find the most efficacious means of responding to concerns our clients have raised, without bogging down our ability to serve them in an unnecessarily cumbersome layer of bureaucracy or inefficient diversion of resources.

Purpose

• • Review CYFD’s internal processes, procedures, and practices for responding to communications and complaints.
  • Ensure that appropriate communications are taking place to keep the Steering Committee fully apprised of any workgroup activities.
  • Establish workgroups as needed to complete the Steering Committee’s efforts within the established timeframe.
  • Explore potential solutions used in other jurisdictions, states, and territories.
  • Make recommendations for CYFD to better respond to communications and complaints.

Four-step process

• • First phase: Establish the Steering Committee, agree on agendas and purpose, and establish workgroups as needed.
  • Second phase: Conduct six statewide focus groups, facilitated by Case Family Programs to inform the Steering Committee or any decided-upon workgroups about how CYFD’s processes, procedures, and practices are experienced by our constituents.
  • Third phase: Synthesize focus groups’ input with research and information garnered throughout the Steering Committee process.
  • Fourth phase: Draft and finalize a report to the CYFD Secretary with recommendations for enhancing the monitoring of the delivery of its services and programs and responsiveness to constituent concerns.